Scud CRM^®

• The system can be used as Back-end and Front-end applications
• Adapted to all devices
• Ability to translate the system into any language
• Accounting of users
• Accounting of counterparties and companies
• Unlimited number of user groups
• Wide and flexible options for configuring user access rights
• Fixation of all user actions in the system. System log of all operations.
• Accounting of user activity in the system
• Integration with SMS providers
• SMS Message Templates
• The function of sending electronic messages from the system
• According to all sent messages from the system
• Visualization of user status in the system
• Ability to customize any reports and graphs
• The possibility of integration with an unlimited number of sites
• Ability to integrate with external applications that have an API
• Availability of own API for the possibility of integration with external programs
• Ability to set any reminders/alerts
• Data export function in *.xls, *.doc, *.pdf
• Data import function from *.xls, *.csv
• Print Function
• Data search and filter function
• Internal system for setting Tasks
• QR Code Generator
• Uploading and saving files/documents to any record in the system
• Own file server pool for secure file storage
• Public file uploader with the ability to restrict access
• Mobile camera support
• File and document sharing system
• Personal Notes Section
• Calendar Section
• Family Own Address Book
• Integrated Softphone
• Section of sending SMS messages
• Separation of video calls using WebRTC technology
• Video conferencing on your own server equipment
• Your own Jabber server and built-in client
• Integration with map system

• Connecting to the system exclusively using an SSL connection
• User authorization by login and password
• Automatic password generation
• Automatically change passwords after a certain period of time
• Password retry limit
• Emergency password change function for all users
• No storage of user passwords in the system
• Ability to restrict access by IP address
• Duplication of all data and hardware
• Daily backups of all data

• Integration with the Asterisk PBX telephony system. (To ensure reliability and stability of work, a separate telephony server is allocated to each client)
• Record all conversations
• Fix all calls
• Visualization of the work of Contact Center operators or company employees
• The possibility of configuring any call processing algorithms
• IVR of any complexity
• Visualization of necessary actions of the operator depending on the priority of the call
• Visualization of all information when receiving an incoming call
• Click2Call function and the ability to make and receive calls to/from the system
• CallBack Function
• Blacklist function. Blocking unwanted numbers
• Unlimited external and internal lines
• Teleconferences
• Ability to configure automatic outgoing calls
• Statistics and graphs on calls, lines, load on the Contact Center, calculation of work efficiency and others

• Complete history and constant update of NBU and ECB exchange rates
• Approximately 200 channels for receiving and storing news
• Built-in Internet Radio section with a list of more than 60K channels

Each implementation or configuration has its own settings and additional capabilities that are specific to a certain type of company activity. Therefore, it is almost impossible to describe all the capabilities of all configurations.

About system

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